Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed

The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone.  Interestingly, 10% of total sales occurred online, up 2% from traditional numbers.

Black Friday Weekend Mobile Retailers Cashed-In Big

The holiday buzz, low prices and marketing tactics may have gotten the consumers in the door. But, logistics, business practice outsourcing, and call center staff kept the ship sailing smoothly.  It’s critical to have a partner who’s invested in making the customer experience their top priority.

Just in case you missed all of the big headlines and record-breaking statistics here are some articles that talk through lessons learned from the customer deluge from around the web:

What makes all these record breaking retail statistics possible? The hard-working folks at the point of interaction including  customer service, order taking, shipping, and retail staff.  At Global Response we work hard to represent your brand and take care of all the details necessary to make your biggest shopping days successful.

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Tags: Black FridayBPOcall centerCyber MondaySmall Business Saturday