Silver Airways Selects Global Response to Provide Contact Center Services

Silver Airways Training
Silver Airways Training

Fort Lauderdale, Florida—November 25, 2013—Global Response, a leading provider of outsourced call center services, today announced a new partnership with the 2013 Air Transport World Regional Airline of the Year, Silver Airways. Using the Sabre travel reservation system, Global Response provides customer service for Silver acting as its call center for passenger reservations. Global Response “brand specialists” assist customers with booking travel, help them with their plans while travelling, and support Silver Airways website users.

Headquartered in Ft. Lauderdale, Florida, Silver Airways operates more than 200 daily scheduled flights between gateways in Florida, the Bahamas, and Georgia, as well as provides service as a United Express carrier in the mid-Atlantic region. A long-time partner with United, Silver launched service under its own brand in the Florida/Bahamas region on June 8, 2013. Silver Airways was named one of the Top Ten “Best U.S. Airlines” in the prestigious Condé Nast Traveler’s 2013 Readers’ Choice Awards.

As part of Silver’s commitment to customer service, Global Response brand specialists participated in an intensive training program where they were immersed in the Silver Airways culture. The program included simulated flights on Silver Airways aircraft, detailed Sabre training, and orientation meetings with Silver Airways senior staff.

As part of their evolution to a stand-alone airline, Silver Airways partnered with Global Response to deliver exceptional service to passengers and increase recognition for the Silver Airways brand. Working with Global Response gives Silver Airways more direct control over customer care and the passenger experience while helping them grow their brand.

For more information on Global Response and its partner, Silver Airways, visit www.GlobalResponse.com or www.SilverAirways.com.

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