Five Key Takeaways from the Operations Summit 2014

Global Response has returned from the third annual Operations Summit, held April 22-24 in Indianapolis, IN. There we connected with experts working with eCommerce and catalog brands regarding their best practices in operational excellence.

We were able to share our knowledge and gather insights from operators in areas such as: order management, fulfillment, technology, transportation, customer service, workforce management, and fraud prevention.

Andrew Alles, our VP of Business Development summarized the show:

“This year’s Operations Summit was a great opportunity for brands, operators and service providers to meet and exchange ideas.  Providing more effective service from the customer experience back through the supply chain was the central theme.  Going forward, we expect that closer integration of services will yield more efficiencies, more data and higher levels of brand satisfaction.” – Andrew Alles

Five Key Elements

Additionally, the show presented five key takeaways that all direct-to-consumer businesses can implement now:

Global Response is The Brand Care Call Center. We provide a full complement of contact center solutions including phone, chat, email and social media. For four decades, we have supported such esteemed brands as National Geographic, Tory Burch, Zara, Crate&Barrel, Ally Bank, and Lane Bryant.

Our partners are highly focused on enhancing their brands, and value Global Response for our commitment to the customer experience. At Global Response, your Brand is our Passion.

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Tags: #OpsSummit14Multichannel MerchantOperations Summit 2014