The Customer Care Roundup for September 10, 2014

“Customer experience matters even more when the economy is strong.” A new study published in Marketing Science finds.



This week, our content heard from around the web focuses on the power of positive thinking in customer service and the value of your brands’ customer experience. Take a read below:

Don’t forget. Global Response will be attending the Shop.org Summit in Seattle from Sept. 29 – Oct 1st. Let’s meet!

Categories: Business IntelligenceCustomer CareSocial Media
Tags: Customer Experienceproactive customer servicesocial media brand management