Smart technology is helping to improve the customer experience.
This week, our content heard from around the web focuses on improvements in technology and its impact on business strategy. Take a read below:
- Eight truths about great customer service. From the first interaction your customers have with your brand’s people, products and services they are receiving an experience. Make it the best possible.
- Healthcare and the need for business intelligence. The rise of smart-technology with analytics and the increasing costs of healthcare all point to one thing. Smarter tech and processes to assist with complex healthcare issues.
- Five contact center trends in tech that have become mainstream. This article is spot on, with a minor asterisk for number five. Video support is still testing the waters with most retail brands, and has yet to achieve full adoption.
- Five keys for multichannel customer support. Removing functional silos in information sharing and looking at your business as a whole are the themes shared in this article.
Don’t forget. Global Response will be attending the Shop.org Summit in Seattle from Sept. 29 – Oct 1st. Let’s meet!