Big data, holiday retail trends and social media customer service.
This week, our content heard from around the web focuses on trends in retail for the upcoming holiday season, helpful articles on customer data and social media customer service. Take a read below:
- Eight ways to make immediate customer service improvement. Customer service is a process, and like any process you’ve got to tackle it in little pieces, bite by bite.
- The top six holiday retail and consumer trends for 2014. Big data is tying together the omnichannel customer experience in a big way this year.
- Five ways to reveal your customer data. From monitoring social to gathering insights from customer care interactions the feedback your brand receives from it’s customers can be invaluable.
- Steps to better customer service with social media. Timely, branded response can make the difference between the experience your customers have with your brand.
Don’t forget. Global Response will be attending the Shop.org Summit in Seattle from Sept. 29 – Oct 1st. Let’s meet!