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4 Ways to Ensure Regulatory Compliance in the Call Center

In today’s dynamic environment, security, privacy and accountability are key to the modern call center equation. This is demonstrated through the rise of regulations such as PCI, DSS, and HIPAA compliance standards. These factors have taken on a new level of urgency as cybercriminal activity becomes a greater threat to e-commerce operations.

This means understanding exactly what regulatory bodies demand in their frameworks, as well as what it takes for you to fulfill these requirements from technological and operational perspectives. To help get you on the right track toward complete call center compliance, here are four valuable tips that apply to in-house or outsourced operations:

“PCI DSS and HIPAA standards have taken on a new level of urgency as cybercriminal activity becomes a greater threat to e-commerce.”

Call center compliance is vital to building consumer trust and loyalty.

 

Compliance with PCI DSS 3.0, as it progresses to full industry implemention, is especially important if you employ call center outsourcing services, as the organization emphasized its standards across third-party providers in their new documentation. Make sure your call center partner is an ally in your compliance efforts and you’ll be much better prepared for any further developments that are sure to come forth this year.

Categories: ComplianceECommerce Support
Tags: call centerComplianceContact CenterPCI ComplianceRegulatory Compliance