Global research firm Frost & Sullivan brought a conference in its Executive MindXChange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as a Strategic Asset.
The Global Response team was excited to participate in the conference and pleased to have the chance to meet you there while we explored the many sessions.
MindXChange conference featured exciting lineup
The conference, at the Marriott Harbor Beach Resort & Spa April 23 through 26, had an exciting lineup. The MindXChange series was designed to include interactive networking and collaboration to prepare clients for current and future growth.
The list of keynote speeches on the agenda included the welcome session, Positive Change: How Contact Center Executives Can Ignite the Organization and Move Beyond the Status Quo. Two more keynotes graced the agenda, including Calculating the Wins and Losses of Customer Engagement for the Enterprise, and Re-engineering Contact Centers and Organizational Processes.
Sessions on customer care, technology and emerging channels
The workshop sessions offered a wide variety of topics. On customer care, for instance, one session addressed The Human Side of Customer Management: Caring for the Customer as a Person, and another, Renewing the Customer Journey.
Among the discussions on channels, you could find sessions like The Re-invention of Chat as a Channel, and Deliver Effortless Customer Service at Scale via Messaging, Artificial Intelligence and Chatbots.
And there were plenty of sessions on technology, customer insight and data. A small sampling included Progressive Technology and the Changing Nature of Customer Engagement, and Leveraging Customer Insight to Drive Customer Experience and NPS. Add to those, Enterprise-wide success: Mining Contact Center Data to Drive Improvements and Capture Opportunities, and Workforce Optimization: Achieving Excellence and Improving Your Bottom Line.
Happy to have met you in Fort Lauderdale
As you could see, there was plenty of information to choose and learn from at this Frost & Sullivan show. We were happy to have the chance to meet you there and talk about even a few of these relevant topics.