Global research firm Frost & Sullivan is bringing a conference in its Executive MindXChange series to Fort Lauderdale next week. It’s the 13th Annual Customer Contact, East: Leveraging Customer Contact as a Strategic Asset.
The Global Response team is excited to be participating in the conference. We hope we have the chance to meet you there while we explore the many sessions from which to choose.
MindXChange conference features exciting lineup
The conference, at the Marriott Harbor Beach Resort & Spa April 23 through 26, has an exciting lineup. The MindXChange series is designed to include interactive networking and collaboration to prepare clients for current and future growth.
The list of keynote speeches on the agenda includes the welcome session, Positive Change: How Contact Center Executives Can Ignite the Organization and Move Beyond the Status Quo. Two more keynotes grace the agenda across the next two days of the conference. They are: Calculating the Wins and Losses of Customer Engagement for the Enterprise, and Re-engineering Contact Centers and Organizational Processes.
Sessions on customer care, technology and emerging channels
The workshop sessions offer a wide variety of topics. On customer care, for instance, one session addresses The Human Side of Customer Management: Caring for the Customer as a Person, and another, Renewing the Customer Journey.
Among the discussions on channels, you can find sessions like The Re-invention of Chat as a Channel, and Deliver Effortless Customer Service at Scale via Messaging, Artificial Intelligence and Chatbots.
And there are plenty of sessions on technology, customer insight and data. A small sampling includes Progressive Technology and the Changing Nature of Customer Engagement, and Leveraging Customer Insight to Drive Customer Experience and NPS. Add to those, Enterprise-wide success: Mining Contact Center Data to Drive Improvements and Capture Opportunities, and Workforce Optimization: Achieving Excellence and Improving Your Bottom Line.
Hope to meet you in Fort Lauderdale
As you can see, there’s plenty of information to choose and learn from at this Frost & Sullivan show. Perhaps we’ll have a chance to meet you there and talk about even a few of these relevant topics.