SOCAP International, the leading association for customer care professionals, is bringing its second largest annual show to Chicago next week. The SOCAP 2017 Symposium’s educational roster addresses topics from amazing customers to writing emails.
Join us at Symposium Exhibit 212
Global Response is delighted to be an exhibitor at the symposium, set for April 23-26 at The Fairmount Chicago. Stop by to meet us at Exhibit 212.
True to SOCAP’s core values – including that education and networking are fundamental to developing effective customer relationship experts – the symposium has packed its agenda with speakers and workshops that address skills that are more and more relevant in the field.
Keynote seeks to amaze customers
The symposium’s agenda describes keynotes and workshops including:
How to Create an Amazing Customer Service Experience. Shep Hyken, the opening keynote speaker, takes us from simply satisfying our customers to amazing them.
Hyken, a customer experience expert and Chief Amazement Officer of Shepard Presentations, already has our attention as the agenda describes his fast-paced session. It covers topics including Moments of Misery, Moments of Mediocrity and Moments of Magic; how to create a customer-focused culture; expectations you must meet to deliver an amazing customer experience; and the latest trends impacting customer service.
Hyken, who is a bestselling author, also leads workshops at the symposium, including The Amazement Revolution.
Workshops address increasingly relevant skills
Workshops. The symposium features workshops on email writing, messaging, coaching, video chat, artificial intelligence, CSAT, Voice of the Customer, data and reporting, brand building and leadership.
During the second day’s general session, a Gallup panel will talk about building a strengths-based culture. And David Burkus wraps up the show in a keynote that reveals that how a team is built is as important in determining whether it’s high-performing as who’s on the team.
SOCAP (Society of Consumer Affairs Professionals) also features its 2017 Executive Summit from April 25-26. The forum is separate from the symposium and focuses on how executives can manage change by holding their teams accountable.
See you in Chicago!
Remember to come meet the Global Response team at Exhibit 212. We’re looking forward to seeing you!