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Ka-ching! Back-To-School Retailers Prepare For Tax Free Weekend!

With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states are helping families (and retailers) with an annual Tax Free Weekend. Shoppers pay no tax on school supplies, computers and clothing in the states listed below.

Global Response is prepared to handle the increased volume in phone, chat, email and social media interactions for our back-to-school retailers. By forecasting contact volumes for seasonal events, we’re prepared to deliver consistent service levels and a quality customer experience.

Participating States

Arkansas (Aug. 5-6) – Clothing and school supplies

Connecticut (Aug. 20-26) – Clothing and footwear

Florida (Aug. 4-6) – School supplies, clothing and computers

Iowa (Aug. 4-5) – Clothing

Maryland (Aug. 13-19) – Clothing and footwear

Louisiana (Aug. 4-5) – Personal property <2500

Maryland (Aug. 13-19) – Clothing and footwear

Missouri (Aug. 4-6) – Clothing, computer and school supplies

New Mex. (Aug. 4-6) – Clothing, computers and school supplies

Ohio (Aug. 4-6) – clothing and school supplies

Oklahoma (Aug. 4-6) – clothing

South Carolina (Aug. 4-6) – clothing, school supplies and computers

Texas (Aug. 11-13) – clothing, backpacks and school supplies

Virginia (Aug. 4-6) – clothing and school supplies

NRF: Back-to-School Spending to Top $83.6 Billion

The back-to-school and college spending season is here, and the National Retail Federation’s annual survey projects that families will spend 10 percent more overall this year for a total $83.6 billion.

K-12 Back-to-School Shoppers

Families with children in kindergarten through high school said in the recent NRF survey that they expect to spend an average $687.72 this season, for a total $29.5 billion. That’s up 8 percent from last year. While an increase, it’s not a record for this category. Peak spending totaled $30.3 billion in 2012.

Some other highlights from the NRF’s K-12 survey:

College Shoppers

Families of college students expected to spend an average of $969.88, an increase from $888.71 in 2016. Total spending is projected at a record $54.1 billion, a jump from $48.5 billion in 2016.

Other highlights from the college survey:

Categories: Call CenterConsumer AffairsCustomer CareCustomer ServiceECommerce SupportEventsExperienceNational Retail FederationRetailSalesUncategorized
Tags: Back-to-school shoppingCollege shopping;Contact CenterCustomer Experiencecustomer serviceNational Retail FederationNRF