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5 tips to support your brand via social media monitoring. Tip 1: Listen

Social media is an integral part of communication for today’s customers. They share opinions on products, services and the enterprises they do business with on social sites.  They create reviews and posts that can influence thousands of other potential customers. When your contact center monitors your enterprise’s social mentions, it can help you manage the discussion and protect your brand. Here is the first of 5 tips to consider for your social media monitoring program.

Tip 1. Listen to what your customers are saying.

For Tip 2, see Tuesday’s blog.

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