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5 tips to support your brand via social media monitoring. Tip 4: Personalize

The 4th tip in our Best Practices series on social media monitoring is to personalize responses to customers. While you should compile a set of pre-written replies, personalizing them will have much more impact than a generic reply. Tip 4, which follows, was preceded yesterday by Tip 3, in our blog, on creating processes.

Tip 4. Provide personalized responses.

See Friday’s blog for Tip 5.

Categories: Best Practices