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Developing call center management: Step 2, Taking note

You’ve completed the process of selecting management candidates to develop from your pool of Brand Specialists (See Step 1 in yesterday’s Blog). Now it’s time to move to Step 2, which follows:

Step 2. Observe. Design focus groups on such topics as Team Improvement to observe the candidates’ abilities. Observe characteristics such as:

 

See Step 3 in tomorrow’s Blog.

Categories: Best Practices