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Developing call center management: Step 3, Shadowing

Global Response’s blog this week has discussed Step 1 (Selecting) and Step 2 (Observing) internal candidates you want to develop for leadership positions at your call center. Next is Step 3, Shadowing – giving your candidate the chance to watch how leadership works:

Step 3. Shadowing. The candidate observes their manager in the full daily routine.

 

See Thursday for Step 4.

Categories: Best PracticesUncategorized