Developing call center management: Step 5, The challenge

The candidates you’ve selected to develop for your leadership pool are nearly ready if you’ve been following through Step 4. But providing challenge to candidates, as discussed in Step 5, is critical to assisting them in honing their skills.

Step 5: Challenge. Seek opportunity to amplify the candidates’ strengths. Provide them with the scenarios to use their skills, even if the relevant tasks are not the primary focus of the candidate’s job.


When leadership positions become available, you will now be able to consider your developed Brand Specialists. It’s important to continue to repeat the process, however, so that you are always ready to contribute to the leadership pipeline.

Categories: Best Practices