5 steps that drive positive Net Promoter Score. Step 2: Assess and Consider

The first installment of our Best Practices series this week on driving a positive Net Promoter Score (NPS) through the transformational experience addressed Step 1, engaging the customer.  Step 2, which follows, discusses coaching Brand Specialists to assess the customer’s needs and to consider a solution.

Step 2. Assess and Consider.

See Wednesday’s blog for Step 3.


Categories: Best PracticesCustomer LoyaltyGlobal Response BlogNet Promoter Score