5 Steps That Drive Positive Net Promoter Score. Step 4: Exceed Expectations

Driving Net Promoter Score (NPS) using the strategy of transformational experience has been the topic of this week’s Best Practices blog. Step 4: Exceed Expectations, below, is an important one in the process of transformational experience. On Tuesday, the blog discussed Step 3, Solve and Deliver.

Step 4. Exceed Expectations.


See Friday’s Best Practices blog for the final installment, Step 5.


Categories: Customer LoyaltyGlobal Response BlogNet Promoter Score