5 Steps to Conducting Panel Interviews

Call centers conduct one-on-one interviews of job candidates as a standard process. Panel interviews can be effective as a supplement. While the two are similar, a panel interview can draw out candidate qualities that a one-on-one interview may not. The 5 steps for a successful panel interview follow:

Step 1. Prepare for the Panel Interviews.

Step 2. Make Introductions.

Step 3. Conduct the Interview.

Step 4. Wind Down the Session.

Step 5. Select Candidates.


Panel or group interviews can give contact center managers another tool to supplement their accounts with exceptional Brand Specialists. They give interviewers the opportunity to see candidates functioning in a group or team setting, which is the likely environment for their work. These are the steps for the framework of panel interview best practices.

See Monday for our next Best Practices blog.

Categories: Best PracticesBest Practices Series BlogInterviews