5 Tips for Designing a Winning Chat Program. Tip 4: Appropriate Forecasting

Forecasting is just as critical to your contact center chats program as to any other channel. Today’s Tip 4  of our Best Practices blog on Designing a Winning Chat Program, touches on considerations for appropriate forecasting, while yesterday’s Tip 3 looked at determining the number of chats a Brand Specialist will handle.

Tip 4. Design appropriate forecasting.


See Friday’s blog for Tip 5.


Categories: Best PracticesChat SupportGlobal Response Blog