5 Tips for Designing a Winning Chat Program. Tip 5: Quality Assurance

The last installment of our Best Practices blog series on Designing a Winning Chat Program for the contact center, Tip 5, discusses quality assurance for chat. Tip 4 on Thursday focused on workforce management.

Tip 5. Develop quality assurance specifically for chat 


A good chat program can offer your customers another option for immediacy, increase sales and provide an overall better customer experience. But it is important to apply your brand’s design concepts into the program to ensure its functionality and effectiveness. Take the time, and you will develop another sound channel for your Brand Specialists to give clients and customers the Brand experience they’re looking for.

See the full blog on Designing a Winning Chat Program on Saturday.

Categories: Best PracticesChat SupportGlobal Response Blog