5 Tips to Build the Right Business Culture. Tip 5: Reinforce Recognition

Our Best Practices blog on Building the Right Business Culture comes to an end today with Tip 5: Reinforce Recognition, which follows. On Thursday, Tip 4 focused on Broadcasting Opportunities.

Tip 5: Reinforce Recognition


The benefit of retaining good Brand Specialists by creating engaged associates goes beyond recruitment savings. When engaged customers connect with engaged associates, companies experience a 240% boost in performance-related business outcomes, according to Gallup. The practice of supporting Brand Specialist growth; celebrating their development in becoming competent, capable and confident; and providing opportunities to groom them for future positions with more responsibility requires investment. All of these components in the underlying culture create the benefit of tenure, provide appreciation for a job well done and contribute to building the right business culture in the contact center.

Categories: Best PracticescultureGlobal Response Blog