Software application development

Our patented Palettech™ CRM solution enables rapid development, scripting, high volume database access and real-time reporting while decreasing set-up time and overall cost. Palettech’s patented “Web-Pop” technology detects the digits of the incoming call and automatically launches a specific web page. You can choose your website order entry page, your intranet order entry page, or a custom data entry page created to your specifications. Web-Pop enables the outsourced agent to interact with the customer more quickly and fluidly, just as if they were in-house. 

Because Palettech™ is a ready-made CRM solution, our clients do not need to invest in CRM systems that can cost thousands of dollars per workstation, without the time required to configure the system and train your staff.   Because of tight integration with the CTI functions of the Nortel™ switch, Palettech™ automatically passes information to the URL such as Agent ID, Caller ID/ANI, and CASS certified zip-4 addresses.  Other features include:

• Unlimited branched logic
• Predictive dialing
• Integrated client billing
• Credit card processing with PCI compliance
• Fault-tolerant auto-recovery

• Source code capture – an essential feature for catalog-based CRM
• File import, including inventory lists, customer/prospect data, membership data, etc.
• File export (manual or automatic) including daily or hourly transmission etc.
• Flexible, powerful reporting available across many media, from web to email and more
• Customized Applications Specific To Your Needs