Technical Support

Global Response handles thousands of technical support (Tier 1, Tier 2, and Tier 3) calls daily, delivering the highest quality of service to your customers. We support end users of a wide variety of products: consumer electronics, computers, software, internet connectivity, as well as satellite and cable TV.

Global Response operates across three facilities 24 hours a day 365 days a year. Our technology is second to none. Palettech our proprietary CRM software is patented allowing us to pop the client's web site or URL at the same time the phone rings. This is one of the primary reasons our agents can access information so quickly and easily making them knowledgeable and efficient. Palettech seamlessly integrates our call center agents with your data which is transparent to your customers.

Our 35 years of experience, hiring and training procedures ensures all calls are handled as specified by our clients. Our experience spans a wide variety of industries - we're prepared to deal with overflow, staffing fluctuations, terminal emulation, and even fulfillment services. Our standard reposts, which cover just about everything you can imagine, are available real time.

Our voice, e-mail, and chat support ranges from simple "how to" queries to sophisticated trouble shooting. If technical support is what your business needs let Global Response handle your customer concerns - your programmers can then focus their attention on developing new products and services.