Beyond the classroom: Telelab agent training

It's one thing to teach customer contact techniques; it's something else to teach respect, professionalism and the search for excellence. Global Response is very particular about every point of customer contact. Our agents, who become part of your family, are required to attend extensive training sessions before they ever interact with your customers. Because your customers are too important to be our training ground.

Pull up a seat, and become a member of the training team

At Global Response, we rely on you to consult with us on the type and intensity of the training. Many of our clients enjoy a close relationship that may even include taking some office space - literally or virtually. We encourage you to participate in the training process by providing samples of print, television or radio advertisements along with product fact sheets, posters or company banners. The more you can convey about your company, the more effective we'll be. Many of our clients have sent entire product displays and clothing racks so their teams are intimately familiar with products they can touch and feel.

Global Response training facility & staff

Global Response employs full-time trainers, augmented by managers, supervisors, team leaders, and of course, clients. We've found that the richer the industry experience, the better your customer experience. So we promote from within as much as possible. Our trainers are handpicked, seasoned project managers, well versed in inbound and outbound teleservices, sales, lead generation, and retention campaigns that build in proven methods for evaluation scoring and feedback.