About

It all started in Chester, PA

Herman Shooster began learning about customer care at the age of 12, pumping gas at his father's gas station in Chester, Pennsylvania.

He served honorably as a Medic in the Pacific during World War II. When the war ended, Herman earned a B.A. in Marketing from Temple University. He's been working as an entrepreneur ever since.

Long before anyone ever heard of McDonalds, Herman’s dad and his uncles built a fast food restaurant. (If only they had thought franchising!) Then they expanded it into a drive-in restaurant, complete with a dance floor and radio station and live music. Think “Grease”, remember "Rock Around the Clock" by Bill Haley and the Comets? That was a regular gig. Shooster's restaurant was one of the places where rock music was born. The State eventually bought them out and used the land to build a bridge across the Delaware River.

Herman then entered the new frozen food industry, eventually taking his company public. Then he moved to Florida with his wife and kids, where he acquired an answering service business named 'Ding-a-Ling'. It's a great name for a "mom-and-pop" answering service, but not much of a confidence builder when you are selling information technology enhanced services required for successful call center operation. That's why the name morphed into Global Response, but don't think the change is merely cosmetic. We still maintain the warm, friendly mom and pop disposition, but our innovative contact center systems meet the needs of the most demanding and sophisticated clients.