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5 Tips for Customer Retention in the Contact Center

Marketing has invested significantly to bring your product to market and has engaged your customers. You want to make sure…

5 Tips for Customer Retention in the Contact Center. Tip 5: Honor the Customer’s Wishes

The last tip in our Best Practices series about Customer Retention in the Contact Center, Tip 5 discusses how to…

5 Tips for Customer Retention in the Contact Center. Tip 4: Offer Appeasements

Today's Best Practices blog on Customer Retention in the Contact Center explores how to offer appeasements in Tip 4, which…

Operations Summit 2018 picked up the talk on AI, Chatbots

Operations Summit 2018 kept the conversation going April 3-5 on a host of topics of interest in contact centers and…

5 Tips for Customer Retention in the Contact Center. Tip 3. Create the Opportunity to ‘Save a Customer’

Our Best Practices blog on customer retention in the contact center moves to Tip 3, Create the Opportunity to 'Save…

5 Tips for Customer Retention in the Contact Center. Tip 2: Design Transformational Experiences

Customer Retention can be facilitated in the contact center by designing transformational experiences. This is the focus of Tip 2,…

5 Tips for Customer Retention in the Contact Center. Tip 1: Be Proactive

Marketing has invested significantly to bring your product to market and has engaged your customers. You want to make sure…

5-Point Road Map to Tech-Support Ticketing Systems

Ticketing systems document, identify and categorize customer interactions by the nature of the call, giving the contact center client the…

Shoptalk 2018 Set Up in Las Vegas

Shoptalk 2018 ran from Sunday, March 18 through Wednesday, March 21 in Las Vegas. Organizers say they combined their U.S.…

5-Point Road Map to Tech-Support Ticketing. Point 5: Organize

In this week's Best Practices series, we've been discussing tech-support ticketing systems. Today's blog on Point 5 focuses on the…

5-Point Road Map to Tech-Support Ticketing. Point 4: Prioritize

Global Response's Best Practice blog this week explores tech-support ticketing systems in the contact center. Yesterday, Point 3 discussed how…

5-Point Road Map to Tech-Support Ticketing. Point 3: Provide Cross-Channel Support

A tech-support ticketing system supports communication across more than one channel, which is discussed below in Point 3 of this…

A 5-Point Road Map to the Tech-Support Ticketing System. Point 2: Report and Improve

The second installment of our Best Practices blog focusing on the tech-support ticket system is Point 2: Report and Improve,…

A 5-Point Road Map to the Tech-Support Ticketing System. Point 1: Document and Route

A ticketing system documents, identifies and categorizes customer interactions by the nature of the call, giving the contact center client…

5 Tips to Build the Right Business Culture in the Contact Center

Good organizations are built around good people. Beyond the dollars and cents of recruiting and training, appreciating the knowledge level…

5 Tips to Build the Right Business Culture. Tip 5: Reinforce Recognition

Our Best Practices blog on Building the Right Business Culture comes to an end today with Tip 5: Reinforce Recognition,…

5 Tips to Build the Right Business Culture. Tip 4: Broadcast Opportunities

Developing associates' skills and making them aware of opportunities in the contact center contribute to their engagement. Today's Tip 4…

5 Tips to Build the Right Business Culture. Tip 3: Communication is Key

Building the right business culture, the topic of this week's blog, is based a great deal on building associate engagement.…

5 Tips to Build the Right Business Culture. Tip 2: Invest in Training

This week's Best Practices blog, 5 Tips to Build the Right Business Culture, looks at the essential nature of providing…

5 Tips to Build Business Culture. Tip 1: Select the Right Candidates

Good organizations are built around good people. Beyond the dollars and cents of recruiting and training candidates, appreciating the knowledge…