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5 tips to support your brand via social media monitoring. Tip 4: Personalize

The 4th tip in our Best Practices series on social media monitoring is to personalize responses to customers. While you…

5 tips to support your brand via social media. Tip 3: Create processes

So far in our blog series on social media monitoring in the call center, we focused on Tip 1 -…

5 tips to support your brand via social media. Tip 2: Respond quickly

Customers communicate more frequently on social media today and view it as an instant form of communication. When monitoring social…

5 tips to support your brand via social media monitoring. Tip 1: Listen

Social media is an integral part of communication for today’s customers. They share opinions on products, services and the enterprises…

5 steps to developing call center management

When you are looking for call center management talent, the first place to identify quality candidates is within your own…

Developing call center management: Step 5, The challenge

The candidates you’ve selected to develop for your leadership pool are nearly ready if you’ve been following through Step 4.…

Developing call center management: Step 4, Skills

Global Response’s blog this week has discussed the steps of developing your internal Brand Specialists for leadership positions. Once your…

Developing call center management: Step 3, Shadowing

Global Response’s blog this week has discussed Step 1 (Selecting) and Step 2 (Observing) internal candidates you want to develop…

NRF 2018, The Big Show, Addressed Topics from Tech to Partnerships

NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan.…

Developing call center management: Step 2, Taking note

You’ve completed the process of selecting management candidates to develop from your pool of Brand Specialists (See Step 1 in…

5 steps to developing call center management: Step 1, Selection

When you are looking for call center management talent, the first place to identify quality candidates is within your own…

Global Response, the face of e-commerce, hiring at Nov. 8 Job Fair

Little do shoppers realize that the e-commerce industry that’s gaining popularity among holiday spenders is quietly growing in places like…

NRF Expects 2017 Holiday Sales to Rise

The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in November and December 2017.…

Customer Service Week: All About Building Trust

People who work in customer service deserve a hearty round of applause this Customer Service Week 2017 - Oct 2…

MindXchange West: Generating Customer Service Ideas

Research firm Frost & Sullivan once again held an Exec MindXchange West, this time Oct. 15-18 in Huntington Beach, Calif.…

Customer Service Roundup: From Millennials to Bots and ‘How to Wow’

Recent ICMI, CRM magazine and Entrepreneur articles explore current trends in customer service that include: How Millennials are changing the…

Ka-ching! Back-To-School Retailers Prepare For Tax Free Weekend!

With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states…

Global Response honored with 2017 Elite Contact Center Outsourcing Award

Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that…

IRCE 2017 in Chicago highlighted e-commerce, online retail and technology

From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The…

Orlando Conference: The Wonderful World of ICMI

The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando…