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Frost & Sullivan staged MindXchange event in Fort Lauderdale

Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It…

SOCAP Symposium took professional development to the Windy City

SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The…

Operations Summit 2017: Lessons in omnichannel operations

The most recent stop on Global Response’s trade show itinerary was the Operations Summit – a conference focused on direct-to-consumer…

Shoptalk created excitement ahead of its second conference

Shoptalk, the nextgen commerce event, made a big splash with its debut on the trade show circuit last year and…

Big Show discussions focus on emerging technology

The National Retail Federation’s Big Show 2017 has come and gone. But the discussions on how emerging technology is changing…

Customer Service is all about holiday spirit

One of the best things about the holiday shopping season at Global Response is being there to help a customer…

Our Team Members are Customer Service Champions

Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind…

What makes a great Brand Specialist?

Taking good care of customers requires a very specific set of skills. In the position of customer service representative –…

Shop.org 2016: A Special Event in Dallas

Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of…

Global Response is hiring to fill 700+ Customer Service Representative jobs

Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate,…

Celebrate – and boost employee retention

What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better…

Customer Service Roundup

A few recently posted items of note on customer service topics: Mobile sales soar The U.S. mobile sales of retailers…

Callback: Smoothing the ebb and flow

The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a…

Customer Service Roundup: Macy’s focuses on strong stores, e-commerce

Macy’s last week announced plans to cut about 100 stores to strengthen itself "as America’s preferred omnichannel shopping destination.” The…

Meeting the quality assurance challenge

One of our contact center teams tells the story of how it challenged its quality assurance process recently – and…

Customer Service Roundup: Wal-mart to buy Jet.com

Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday.  The deal…

Contact centers help ensure customers enjoy tax-free savings

The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and…

Global Response at IRCE 2016

Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on…

SXSW Conference gives glimpses of future technology

All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with…

The Retail, Customer Care Roundup for February, 2016

The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster…