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Customer Service Roundup: Wal-mart to buy Jet.com

Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday.  The deal…

Contact centers help ensure customers enjoy tax-free savings

The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and…

Global Response at IRCE 2016

Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on…

SXSW Conference gives glimpses of future technology

All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with…

The Retail, Customer Care Roundup for February, 2016

The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster…

Prepare your team to scout for a contact center

To begin successful contact center partnerships, brands first need to find the right fit for their needs. The process of…

New York hosts the Biggest Show in Retail

New York City kicked off the new year with Retail’s Big Show 2016, the National Retail Federation’s annual conference held…

3 steps toward keeping customer service agents

The art of retaining contact center agents – and staving off the high costs of turnover – entails a mix…

Start a rewarding career as a Brand Specialist at Global Response!

Global Response is now hiring for seasonal and long term employment, and we want YOU to be part of our…

Global Response 
at Shop.org 2013 – Showcasing our passion for your brand

Global Response was proud to exhibit at the annual Shop.org Conference and Exhibition, this year in Chicago. If you attended, we invited…

Contact Center Culture Strengthens a Brand from the Inside Out

Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and…

The Evolution of Workforce Management in the Contact Center

Optimizing the productivity of the contact center workforce is a task that every manager must fulfill on a daily basis,…

3 Unrivaled Benefits of Call Recording in the Contact Center

To maximize customer satisfaction and build a strong brand reputation for service, a contact center must commit to long-term enhancement.…

Call Center Services to Enter the U.S. Market with Confidence

It's every retailer's mission to grow beyond its initial target markets, expand into new regions, and dive into opportunities that…

BPO Boosts Accountability and Performance

Winning business strategies are centered on boosting operational quality and consistency, but in some cases, extra help may be needed…

Develop a Complete Approach to Customer Service Training

The world of customer service has transformed as businesses everywhere adopt a digital standard of operations, and as a result,…

Top 5 Contact Center Agent Skills for an Exceptional Brand Experience

Creating a memorable, compelling brand experience demands strong coordination across the call center is an integral part of establishing the…

IRCE 2015: Ecommerce Call Center Strategies Examined

The Internet Retailer Conference and Exhibition (IRCE) has been the world's foremost e-commerce networking event since it first began in…

Measuring Success: 8 Must-Have Call Center Metrics

Gauging the effectiveness of a call center strategy is one of the biggest challenges in a manager's job description, but…

Top 8 ICMI Articles to Guide the Modern Call Center

The International Customer Management Institute has long stood as an authority in the world of customer management in the call…