BlogOrder-taking is an important service your outsourced call center provides, and doing it well reinforces a positive brand image. Keep in mind, though, that you can ask your call center to go beyond … [Read more...]
Live inbound leads: using your outsourced contact center to respond and qualify
February 2, 2012 By Leave a Comment
Your website, marketing, advertising campaigns and salespeople drive leads via inbound phone calls, web forms, email or even live chat. Your sales staff could respond to these “live” leads, but is … [Read more...]
Your in-house expert at your outsourced call center: when and why
January 23, 2012 By Leave a Comment
Your outsourced call center is a frontline in connecting with your customers and communicating your brand personality. Well-trained call center agents do an outstanding job of processing orders, … [Read more...]
Wine retailer illustrates importance of mobile channel
January 9, 2012 By Leave a Comment
Wine.com is the nation’s largest online wine distributor, and the holiday season is always a crucial period for them, with December making up 30 percent of total yearly sales. In a recent post on … [Read more...]
