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Recruitment. Hiring the right Brand Specialists.

We use a process we’ve refined during our decades in business to find and train the Brand Specialists best suited for your brand and your customer.

Hiring the people with the right set of interpersonal skills, technical knowledge, personality and affinity for your brand makes all the difference in delivering the results you want from a contact center. At Global Response, the process we use to recruit, test and hire Brand Specialists has been refined over decades to ensure the people on your account deliver the results you expect.

By matching the best candidates with the right opportunities within the call center, we are able to retain high-performing employees, reduce turnover and lower labor costs for our clients. Our talent pool gives the flexibility to staff up for new accounts and to expand services for existing accounts with a combination of seasoned Brand Specialists and newer Specialists.

Here are the steps in our proven recruitment and hiring process.

Hiring the right people for your brand makes all the difference in delivering the results you want from a contact center.