Brand Care
Recruitment and selection
Finding and selecting individuals with the potential to do the job is a matter of looking for the confident attitude, the cordial tone of voice, the sense of humor, and the warmth of personality.
The job requires sensitivity to the mood of the caller and an ability to respond to the most demanding situation with a calm and competent demeanor. These characteristics have to do with what is called “emotional IQ” and they are indicators of how enthusiastically the prospective Brand Care Specialist will practice and enjoy their profession.
A Comprehensive Skill Set
Beyond these traits of emotional intelligence lies a range of necessary skills – computational ability, articulate speech, fluent reading, spelling, manual dexterity, data entry, and the facility for quickly acquiring and applying product knowledge. All candidates take a complete battery of tests and interviews relevant to these skills and traits.
Looking in all the right places
Global Response is located in the heart of a neighborhood from which we are able to draw many loyal employees who can walk to work. The broader community that surrounds us is the home of a score of universities from which we also successfully recruit. South Florida has one of the most diverse and international populations, which is the source of a great variety of talent and languages. The labor pool is literate, ambitious, rich with potential and a distinct competitive advantage.