The five-day Thanksgiving weekend saw retailers pull in more than $59 Billion in sales with $1.98 Billion spent online for Cyber Monday alone. Interestingly, 10% of total sales occurred online, up … [Read more...]
Retailers Thrive on Black Friday Weekend: Five Articles You May Have Missed
November 30, 2012 By Leave a Comment
Case study: Call center business intelligence in action – Part 3
July 31, 2012 By Leave a Comment
To get specific about how a call center can partner with a client to deliver valuable business intelligence, we asked Sonja Wanner, one of our most-experienced Global Response account managers, to … [Read more...]
Five steps to evolving a partnership for business intelligence – Part 2
July 24, 2012 By Leave a Comment
Brand Care Representatives at a call center like Global Response are on the front line with prospects and customers, and the feedback they gather on website usability, products, brand, promotions and … [Read more...]
How to gain business intelligence from your call center – Part 1
July 18, 2012 By Leave a Comment
Unlike such interactions in stores, call center interactions are all documented, thus creating a huge volume of data that can be analyzed for trends, patterns and insights. If you’re not already, … [Read more...]
