Wine.com is the nation’s largest online wine distributor, and the holiday season is always a crucial period for them, with December making up 30 percent of total yearly sales. In a recent post on … [Read more...]
How to increase conversion and AOV with live chat
April 12, 2010 By Leave a Comment
Scott Carlin is a student of the “Magic Moment” in online retailing. He knows when a shopper needs to be left alone and when she wants help – knowing that difference makes all the … [Read more...]
Selecting a call center partner
March 5, 2009 By Leave a Comment
Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply to looking at any potential partner. #1: The short list Every potential … [Read more...]
