Taking care of a geeky brand

How “takes one to know one” works for a unique brand and its customers ThinkGeek customers are techies who often ask questions that test a call center agent’s product knowledge. That’s … [Read more...]

“Visit Florida” visits Global Response

David Dodd, VP of Visitor Service for Visit Florida, the leading advocate for Florida tourism, knew when he visited the Global Response headquarters in Margate, just outside Fort Lauderdale, that … [Read more...]