A recent article in the New Yorker makes a convincing case that retailers sell more when they have more staff on the floor to help customers. The article notes that “The big challenge for any … [Read more...]
Delivering higher quality at lower costs
February 25, 2010 By Leave a Comment
Lisa Callender is President of LMC&A, LLC, a consulting firm based in West Orange, NJ. Her company provides strategic planning and multi channel contact management operations expertise to clients … [Read more...]
Preparing for better times: strategies, policies and procedures
July 13, 2009 By Leave a Comment
This is part 2 of our interview with Dennis Veltre, President and Founder of Clicks & Mortar, a prominent marketing consultancy whose work keeps in close touch with the dynamics of the retailing … [Read more...]
