Read our case studies to learn about

the Brand Care difference

David's Bridal
To answer shoppers’ questions and make it possible for them to buy with confidence, David’s Bridal engages online visitors in live chat… read more

Lord and Taylor
As part of the relaunch of their online store, Lord & Taylor was in the market for a new call center… read more

Blue Cross Blue Shield Michigan
At the forefront of Blue Cross Blue Shield’s organization-wide conversion to a “Voice of the Customer” metrics platform, BCBS …read more

Caswell-Massey
Caswell-Massey is one of America’s oldest and most established retailers; after a prior outsourcing experience unbefitting such a…read more

Mindware
In seeking a trusted call center partner to handle peak seasonal ordering and customer service, Mindware turned to Global Response…read more

Wine Country Gift Baskets
Wine Country gift baskets trusts Global Response with a large portion of their order taking, coming back year after year due to our… read more

Simply Be
As an established British brand entering the US market for the first time, Simply Be required a call center partner that could…. read more


PUMA is a leading multi-category Sportlifestyle company. The company achieves its goals by providing its customers with… read more


PitneyBowes provides customer engagement solutions, business insight solutions…read more

Wolford Case Study
In Global Response, Wolford found the flexibility, local expertise, and quality of service they were looking for in a U.S. call center… read more