Global Response reinforces luxury brand image for Caswell-Massey

If you want to be perceived as a luxury brand, in addition to offering luxury products, luxury packaging, and a luxury in-store experience… you must offer contact center customer experience worthy of a luxury brand...

Luxury brand Wolford relies on superior customer service from Global Response

Wolford sells luxury products in 65 countries worldwide, including stockings, ready-to-wear items, intimates, and swimwear. Its products are characterized by timeless elegance and maximum comfort...

How Rack Room Shoes Partners With Global Response To Provide Social Media Customer Care

Rack Room Shoes has spent more than 90 years building its brand as a premier retailer of family footwear. Providing a consistent customer experience is a top priority for this service-oriented organization with nearly...

How outsourcing customer care enables The Met Store to focus on its core competency

In 2003, The Metropolitan Museum of Art Store outsourced contact center closed its doors with less than two weeks notice. The Met Store evaluated contact centers, taking into account the recommendation of...

Lacoste finds a strong customer service partner in "brand care specialist" Global Response.

Known worldwide for its green crocodile logo, was looking for a contact center that would care for the LACOSTE brand as if it were their own. It found that customer care in Global Response, whose| agents – known as Brand Specialists here – have successfully internalized...

Global Response delivers local expertise and flexibility for Simply Be

When U.K.-based apparel retailer Simply Be conducted a search for an outsourced contact center to launch its new U.S. footprint, it used two key criteria: flexibility and local expertise. Simply Be needed flexibility from a contact center because being new to the United States...