Inbound / Outbound Sales / Customer Support Specialists

Global Response is looking for motivated and enthusiastic Inbound/Outbound Customer Support Specialists to join our dynamic team. You will be working with a leading, automotive financial services company powered by a top direct banking franchise with the opportunity, experience and people to redefine the industry.

The Inbound/Outbound Customer Support Specialist will work in our Margate contact center, answering general information questions and working with dealers nationwide to offer a full suite of financing products and services, including new and used vehicle inventory and consumer financing, leasing, commercial loans and vehicle remarketing services.

Responsibilities/Requirements: 

  • Handle inbound and outbound calls professionally, accurately, consistently, and efficiently
  • Handle inbound calls from current and prospective customers
  • Computer literate with the ability to use multiple programs to serve customers and clients needs
  • Maintain and promote an environment of building customer relationships
  • Demonstration of partnering skills with team members, customers and client base is essential
  • Work independently and as a Team
  • Must be flexible and able to engage a multiple of client target group
  • Exceptional phone manners and customer service skills
  • Excellent verbal and written communications skills
  • Exceptional interpersonal skills and proven positive attitude
  • Outstanding resourcefulness and creativity in providing timely service to callers
  • Demonstrated ability to learn and retain large amounts of detailed information
  • Proven ability to multitask in a fast-paced environment
  • Excellent organizational and time management skills
  • Demonstrated ability to manage stressful situations in a calm, courteous, and efficient manner
  • Prior contact center experience preferred

Full-Time Shifts: Monday-Friday 9:00am-8:00pm
***Background Check required***

Benefits:

  • Paid training
  • Competitive pay
  • Weekly pay
  • Health
  • Life
  • Dental
  • Disability and other supplemental benefits available
  • Childcare reimbursements
  • Paid Sick/Personal, Vacation and Holiday time
  • 401K
  • Growth and advancements (management is often promoted from within)

At Global Response Corporation WE MAKE IT HAPPEN!!! Celebrating more than 40 years in business, we provide the finest in customer contact center and fulfillment services. We have the tools, talent and technology essential to providing superior customer service and sales.

We employ hundreds of customer care and sales professionals who provide results- oriented and customized solutions for our national clients such as Metropolitan Museum of Art, MoMA, Crate and Barrel, Lacoste, Tory Burch and many more.

We want to meet you! Apply in-person at 777 S. State Road 7, Margate, FL 33068.
Please use the north-side entrance. For directions by phone, call 954-396-3889.

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