We take care to hire, train and manage a special type of Brand Specialists who are best suited to staff our call center teams for banking and finance clients. These Specialists have the soft skills, the education and the industry knowledge to answer in-depth questions from customers about operations, your business and their accounts. When they don’t have the information to solve a problem, they know to escalate the issue to ensure the customer gets the right answer. Our Brand Specialists have been trained in policies and procedures that safeguard the privacy of personal and financial information and ensure compliance with federal and industry regulations. We recognize that accuracy and error-free interactions are always important, but especially so when dealing with customers of our clients in banking and finance.
In addition to staffing these accounts with highly qualified Brand Specialists, we provide infrastructure technologies for many clients, including multichannel contact modes, self-service IVR, and IP-distributed workforce capabilities, which optimize workforce efficiency and improve customer service.