Multichannel retailing. Support at every customer touchpoint.

We speak your brand consistently across all channels, reinforcing your image and delivering great experiences on the web, on the phone, and via chat or email.

To keep up with the latest consumer purchasing patterns, you need a contact center that does the same. That’s why such large-scale, multichannel operators as Crate&Barrel, Lord and Taylor, and National Geographic rely on Global Response.

Capturing larger orders

Targeting multichannel consumers isn’t merely a strategy for keeping pace with demographics; a multichannel shopper’s order tends to be 3 to 4 times larger than the average single channel shopper’s. So not only are a larger portion of customers frequenting multiple shopping venues, these multichannel shoppers account for an even larger proportion of the overall revenue pie.

Making Brand Care work across all channels

Great customer experiences help you retain customers. Those experiences now happen at multiple touchpoints, including live or virtual transactions, in person, on the phone, or via email or chat. Customers want a personalized and immersive experience. They want to deal with personable agents who have relevant and accurate product information, and who can guide them through any transaction, no matter how complex. Our Brand Care Specialists are experts in providing great experiences through every customer contact channel.