When you work with us, your account is always staffed with on-shore Brand Specialists who work at our call center, where we can ensure they receive the same training, adhere to the policies and procedures you spell out, meet our stringent quality assurance requirements, and understand the culture of your company. The result for your customers is a consistently high level of service that increases customer satisfaction and boosts loyalty. We offer a full range of integrated services for tourism and travel clients, including call center, fulfillment and business process services. We’ve listed among our clients the Michigan Department of Natural Resources, VisitFlorida and the Country of Curacao.
Headquartered in the heart of South Florida, Global Response is located near the home of many cruise lines and has access to a pool of multilingual Brand Specialists who speak Spanish or another European language. We also have the flexibility to scale up or down to cost-efficiently handle seasonal peaks and valleys and help you maximize profitability during your busiest times. For example, Global Response North has handled park and marina harbor reservations for the Michigan Department of Natural Resources. Because of both the seasonal nature of the business and the small window of opportunity to secure a limited number of mooring spaces and park grounds, we staff up to handle that peak volume, then back down to control costs.