A personal welcome from our founder and chairman
Of all the things I value in my life, nothing is more valued than my family. Imagine how grateful I am to be able to work in the same business with all my children – as well as my son- and daughters-in-law. Now even some of my grandkids are getting involved.
You know you have created something of enduring value when everyone wants to be a working part of it. The business is home to us and we welcome our employees and our clients as we would good friends and family members. We all care about each other and want each other to succeed.
We know that our clients are as proud of their own companies as we are of ours. And just as we work hard to protect and promote our company, we work just as hard to do the same for yours. That’s why we call ourselves the Brand Care people. Your brand is our business, and we are passionate about our business.
– Herman Shooster
Our culture values our efforts to be the best citizens we can be in each segment.
Our Global Response family takes great pride in participating in industry and community associations. Among our most treasured and prestigious awards was the presentation of the Sun Sentinel Excalibur Award 2012 to our Founder and Chairman Herman Shooster.
This award honor successes in the business community and commitment to innovation, company growth and community contributions. To find out more about the character and accomplishments of Herman Shooster and what led to this award, please read on…
Our Client Partners
At Global Response, we pride ourselves on the partnerships we build with our clients. We are committed to identifying with the companies and brands we represent. When you look at our client list, you see an extraordinary group of prestigious national and international brands. Working with these companies gives us great insight into their best business practices. We have the opportunity to work with “the best of the best” and although these companies may be in different industries, many of their business principles are similar.
Over time, we have received many letters of appreciation from our clients. Here is a small sample of these letters… Our team delves into every one of our clients’ businesses, supports their plan and presents their Brand in the best possible light.
Our Surrounding Community
Global Response has been a respected fixture in the community for almost 50 years. Here are two of the many organizations we’ve supported that directly help individuals and families in need in our local community.
Women in Distress. Since 1974, Women in Distress has taken on the mission of stopping domestic violence through intervention, education and advocacy. The organization provides a refuge with emergency shelter and outreach services. Global Response employees participate in an annual drive to collect household goods and food for those in need.
The Pantry. This organization provides for those in need of nutritional food, allowing individuals and families to free up funds for other items. Those may include much-needed medications or healthcare services, for instance. Many of the families live in multi-person households and may be raising grandchildren. So this donation becomes extremely helpful to those on fixed incomes. Global Response employees participate in an annual drive to collect food for The Pantry.
Our Valued Employees
Our culture was built on supporting employee growth, allowing employees to demonstrate their passion for the Brand and creating a team environment.
One of our unique acts of recognition occurs when an employee marks their 20th anniversary with Global Response. They receive an all-expenses-paid trip for two, anywhere in the world. These once-in-a-lifetime destinations have included Italy, Africa, Israel and Tahiti. After 10 years here, employees receive diamond earrings or a luxury watch. We regard our employees as the backbone of our success. These are just a few of the ways we show recognition.
Global Response develops unique partnerships with global brands, focused on our shared commitment to open communication and extraordinary customer care across all channels. We are the customer care partner who can support a global brand in its stated mission. Our mutual commitment drives Brand enhancement and elevates a high standard of customer care. Our culture, built on a foundation of Brand Passion, customer relationships and precise attention to detail, is reflected in every phone, email, live-chat and social media interaction conducted by our customer service representatives – known as Brand Specialists at Global Response.
We have cultivated long-term relationships with client partners including National Geographic, HMS Host, Crate&Barrel, Ascena Retail, Lacoste and Hunter Douglas, among many others. Our partners have come to depend on our accountability, dedication and flexibility with customized solutions. Close working relationships with our executive, ownership and operations teams are core to a Global Response partnership. Working in partnership, our programs have recently received such honors as StellaService Elite Awards.
Global Response provides dedicated Brand Specialists who embody your Brand identity to satisfy and delight your customers. We build Brand Passion by developing in-depth process and product knowledge along with quality relationships. We immerse Brand Specialists in our partner’s culture with techniques including training at client locations.
While Brand Specialists are the heart of our customer service strategy, we support them with processes and technology that will ensure their success. We effectively manage to the changing requirements of your support team, providing scalable operations staffed with experienced personnel, designed to deliver the flexible, dynamic and innovative care center that your brand seeks. We are always looking for the new and the better throughout our learning journey with our partners. And Global Response provides the reporting and analytics that will assure the evolution of the customer experience with a data-driven strategy of continuous improvement.