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Home Blog Archives for Contact managment

Delivering higher quality at lower costs

February 25, 2010 By David Cogan Leave a Comment

Lisa Callender is President of LMC&A, LLC, a consulting firm based in West Orange, NJ. Her company provides strategic planning and multi channel contact management operations expertise to clients … [Read more...]

Filed Under: Customer Care, Interactive Voice Response, Order Management, Recruitment, Training Tagged With: B-to-B, B-to-C, Contact managment, IRV, Lisa Callender, Management projects, Multi channel, Reduction initiatives

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