Technology

Technology. Cutting edge architecture for practical solutions.

Global Response uses flexible Information Systems capabilities that allow for the highest levels of order management, customer contact, customer service, real-time data reporting, and more.

Your customer. Our specialists.

Global Response to provide the service, the flexibility, the security, and the interface between a Brand Care Specialist and your customer. Technology assures uninterrupted operation and secure transactions; it manages fluctuations in demand, and it anticipates system requirements based on user needs.

Technological advantage

Technology ensures that the Brand Care Specialist and your customer can meet together in a quiet, secure environment in which a great customer experience is possible. It can even measure the degree of customer satisfaction and report it to you almost as soon as it happens.

When the order is complete and the product is ready to ship, technology initiates the process and instantly notifies everyone involved of every action taken and every subsequent action necessary.

Software development services

Global Response has a strong record of innovation when it comes to making it easy for our clients to take, process and fulfill orders.

Our proprietary software OrderNet is a superior method of integrating processes with client systems and customizing features for a particular client need. OrderNet is a rule-driven, configurable and dynamic software that has proven itself with major clients in many situations.

In-house expertise and innovation

Having developed software like OrderNet says something about the culture of Global Response. It indicates the degree of in-house expertise available to serve your needs and the innovative mindset that is always looking for a better way to do things.

Client collaboration

Close collaboration between Global Response software developers and their counterparts within client companies is the norm. That collaboration extends to the business management side as well – technological innovation is a practical art; it is driven by business needs and customer satisfaction. Our technology people understand that the end product of our expertise is the achievement of your customized business objectives.

  Infrastructure   Software
  Integration   Data & Reporting
  Collaborative Scenarios   Contact Center Channels