Setting up a Net Promoter Score system in your business is a process that goes well beyond asking a question. Today’s installment of our latest Best Practices blog, 5 Steps to Implement NPS, is Step 3: Measure and Analyze NPS. Tuesday’s blog featured Step 2, Create Survey Questions.
Step 3: Measure and analyze NPS.
- Determine what applications your company needs to collect, calculate and report NPS. Also determine whether you have the applications in-house or must you acquire them?
- Make a commitment to provide the time to read and analyze additional questions.
See Thursday’s blog for Step 4.