Join the Global Response Team; Come to Our Job Fair June 2

May 31, 2018 1:21 pm
Margie Plunkett

Global Response, The Brand Call Center, is hiring more than 200 Customer Service Representatives for our Margate call center.  Candidates are invited to our June 2 Job Fair, or can apply in-person at the call center. Global Response is hosting the Job Fair from 8 a.m. to 2 p.m. June…

5 Benefits of Workforce Management for Contact Centers

Staffing numbers are critical in balancing costs and the quality of customer experiences. Workforce Management (WFM) is the discipline used…

May 31, 2018 12:47 pm

Benefit 5: Leverage Data of Workforce Management

The final installment of our latest Best Practices series, "5 Benefits of Workforce Management for the Contact Center", is Benefit…

May 29, 2018 8:00 am

Benefit 4: Operations Management Provides Reporting of Workforce Management

Benefit 4 of this week's Best Practices series, "5 Benefits of Workforce Management (WFM) for the Contact Center", explores reporting,…

May 24, 2018 12:30 pm

Benefit 3: Real Time Analysis Provides Efficiency Gains of Workforce Management

Our Best Practices blog, 5 Benefits of Workforce Management (WFM) for the Contact Center, continues today with Benefit 3: Real-Time…

May 24, 2018 8:00 am

Benefit 2: Boosts Effectiveness by Aligning Schedules of Workforce Management

Earlier this week's latest Best Practices series, "5 Benefits of Workforce Management for the Contact Center", we spoke about Benefit 1: Forecasting…

May 23, 2018 8:00 am

Benefit 1: Forecasting Inventory Optimization of Workforce Management

Contact Center staffing numbers are critical in balancing costs and the quality of customer experiences. Workforce Management (WFM), the focus…

May 22, 2018 8:00 am

5 Steps to Implement Net Promoter Score (NPS) in Your Business

Setting up a Net Promoter Score system is a process that goes well beyond simply asking the single NPS question.…

May 19, 2018 8:00 am

5 Steps to Implement Net Promoter Score. Step 5: Report on Effectiveness

The final installment in our Best Practices blog this week, 5 Steps to Implement Net Promoter Score, is Step 5:…

May 18, 2018 8:00 am

5 Steps to Implement NPS. Step 4: Prioritize Improvements

Your next step in implementing Net Promoter Score in your business is Step 4, below: Prioritize improvements that have been…

May 17, 2018 8:00 am

5 Steps to Implement Net Promoter Score. Step 3: Measure and Analyze

Setting up a Net Promoter Score system in your business is a process that goes well beyond asking a question. …

May 16, 2018 8:00 am

5 Steps to Implement Net Promoter Score. Step 2: Create Questions

As you implement Net Promoter Score in your business, the questions on your survey require time and thought to design.…

May 15, 2018 8:00 am

5 Steps to Implement Net Promoter Score. Step 1: Seek Commitment

Setting up a Net Promoter Score system in your business is a process that goes well beyond simply asking the…

May 14, 2018 8:00 am

Case study: Call center business intelligence in action – Part 3

To get specific about how a call center can partner with a client to deliver valuable business intelligence, we asked…

April 24, 2018 3:27 pm

5 Tips for Customer Retention in the Contact Center

Marketing has invested significantly to bring your product to market and has engaged your customers. You want to make sure…

April 7, 2018 8:00 am

Tip 4: Offer Appeasements For Customer Retention

Today's Best Practices blog on Customer Retention in the Contact Center explores how to offer appeasements in Tip 4, which…

April 5, 2018 2:23 pm

Operations Summit 2018 picked up the talk on AI, Chatbots

Operations Summit 2018 kept the conversation going April 3-5 on a host of topics of interest in contact centers and…

April 4, 2018 5:46 pm

Tip 3: Create Opportunity to “Retain Customers” for Customer Retention

Our Best Practices blog on customer retention strategies in the contact center moves to Tip 3, Create the Opportunity to…

April 4, 2018 10:26 am

Tip 2: Design Customer Experience Transformation for Customer Retention

Customer Retention strategies can be facilitated in the contact center by designing transformational customer experiences. This is the focus of…

April 3, 2018 10:24 am

Tip 1: Be Proactive in Customer Service for Customer Retention

Marketing has invested significantly to bring your product to market and has engaged your customers. You want to make sure…

April 2, 2018 8:00 am