Operations Summit 2017: Lessons in omnichannel operations

The most recent stop on Global Response’s trade show itinerary was the Operations Summit – a conference focused on direct-to-consumer…

March 23, 2017 10:13 am

Shoptalk created excitement ahead of its second conference

Shoptalk, the nextgen commerce event, made a big splash with its debut on the trade show circuit last year and…

March 7, 2017 4:52 pm

Big Show discussions focus on emerging technology

The National Retail Federation’s Big Show 2017 has come and gone. But the discussions on how emerging technology is changing…

January 20, 2017 12:14 pm

Customer Service is all about holiday spirit

One of the best things about the holiday shopping season at Global Response is being there to help a customer…

November 22, 2016 2:28 pm

What Makes a Great Brand Specialist?

Taking good care of customers requires a very specific set of skills. In the position of customer service representative –…

September 29, 2016 11:44 am

Shop.org 2016: A Special Event in Dallas

Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of…

September 23, 2016 7:25 pm

Global Response is hiring to fill 700+ Customer Service Representative jobs

Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate,…

September 22, 2016 5:28 pm

Celebrate – and boost employee retention

What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better…

August 29, 2016 2:04 pm

Customer Service Roundup Shortcuts – The Easy Way

A few recently posted items of note on customer service roundup topics: Mobile sales soar The U.S. mobile sales of…

August 22, 2016 5:41 pm

Callback: Smoothing the ebb and flow

The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a…

August 19, 2016 3:11 pm

Customer Service Roundup: Macy’s focuses on strong stores, e-commerce

Macy’s last week announced plans to cut about 100 stores to strengthen itself "as America’s preferred omnichannel shopping destination.” The…

August 15, 2016 5:36 pm

Meeting the quality assurance challenge

One of our contact center teams tells the story of how it challenged its quality assurance process recently – and…

August 12, 2016 2:09 pm

Customer Service Roundup: Wal-mart to buy Jet.com

Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday.  The deal…

August 8, 2016 4:53 pm

Contact centers help ensure customers enjoy tax-free savings

The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and…

August 5, 2016 4:17 pm

SXSW Conference gives glimpses of future technology

All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with…

May 14, 2016 11:28 am

The Retail, Customer Care Roundup for February, 2016

The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster…

May 14, 2016 11:25 am

Prepare your team to scout for a contact center

To begin successful contact center partnerships, brands first need to find the right fit for their needs. The process of…

January 28, 2016 9:14 am

New York hosts the Biggest Show in Retail

New York City kicked off the new year with Retail’s Big Show 2016, the National Retail Federation’s annual conference held…

January 14, 2016 9:13 am

3 steps toward keeping customer service agents

The art of retaining contact center agents – and staving off the high costs of turnover – entails a mix…

November 19, 2015 9:11 am

Start a rewarding career as a Brand Specialist at Global Response!

Global Response is now hiring for seasonal and long term employment, and we want YOU to be part of our…

November 9, 2015 2:30 pm