Global Response 
at Shop.org 2013 – Showcasing our passion for your brand

Global Response was proud to exhibit at the annual Shop.org Conference and Exhibition, this year in Chicago. If you attended, we invited…

August 5, 2015 1:03 pm

Contact Center Culture Strengthens a Brand from the Inside Out

Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and…

July 27, 2015 12:09 pm

The Evolution of Workforce Management in the Contact Center

Optimizing the productivity of the contact center workforce is a task that every manager must fulfill on a daily basis,…

July 20, 2015 9:30 am

3 Unrivaled Benefits of Call Recording in the Contact Center

To maximize customer satisfaction and build a strong brand reputation for service, a contact center must commit to long-term enhancement.…

July 13, 2015 4:40 pm

BPO Boosts Accountability and Performance

Winning business strategies are centered on boosting operational quality and consistency, but in some cases, extra help may be needed…

June 29, 2015 11:16 am

Develop a Complete Approach to Customer Service Training

The world of customer service has transformed as businesses everywhere adopt a digital standard of operations, and as a result,…

June 22, 2015 4:55 pm

Top 5 Contact Center Agent Skills for an Exceptional Brand Experience

Creating a memorable, compelling brand experience demands strong coordination across the call center is an integral part of establishing the…

June 15, 2015 10:20 am

Measuring Success: 8 Must-Have Call Center Metrics

Gauging the effectiveness of a call center strategy is one of the biggest challenges in a manager's job description, but…

May 27, 2015 3:31 pm

Top 8 ICMI Articles to Guide the Modern Call Center

The International Customer Management Institute has long stood as an authority in the world of customer management in the call…

May 18, 2015 2:16 pm

4 Secrets to Scaling Contact Center Operations

Adaptability is paramount to success in the ecommerce environment, and when it comes to call center management, you must be…

May 10, 2015 12:35 pm

How the Multichannel Contact Center Evolved to Serve the Omni-channel Customer

Over the past several years, the multi-channel customer experience has become widely recognized as the quintessential model of interaction between…

May 1, 2015 12:53 pm

Quality Assurance in the Contact Center: 3 Must-Do’s

An attitude of continuous improvement and development is the factor that separates exceptional call center services from the rest, and…

April 20, 2015 11:26 am

Operations Summit 2015 – Preview from the Call Center

MultiChannel Merchant's Operations Summit - one of the nation's premier operations and fulfillment trade show events – is in Louisville, KY April…

April 7, 2015 10:04 am

3 Call Center Essentials For Luxury Brands

Managing call center operations for a luxury brand demands that you hold every component of customer service to a higher…

March 13, 2015 5:17 pm

3 Steps to Superior Inbound Call Center Outsourcing

Inbound calls are the bread and butter of the contact center operation and are a foundational element to your brand's…

March 6, 2015 4:29 pm

Are You Using These 3 Powerful Social Media Customer Service Strategies?

Social media platforms may have begun as a way for friends and family members to connect over the Web, but as…

February 24, 2015 11:28 am

Case Management Software: Mastering Case-by-Case Customer Relationships

The modern customer demands quality service at every stage of the purchase and support journey. Since multiple channels of communication…

February 2, 2015 9:45 am

NRF 2015: 3 Takeaways for Retail Innovation

The National Retail Federation (NRF)'s annual convention and expo - known as "Retail's Big Show" - has wrapped up, leaving us…

January 19, 2015 11:17 am

6 Keys to an Effective Call Center Request for Proposal (RFP)

Tailor your contact center RFP document to select the perfect partner for your specific goals. As your company grows, expanding…

January 12, 2015 1:39 pm

Post-Season 2014 Review: 5 Key Call Center Reflections

Take a look at these five post-season reflections and consider how they can guide your organization's efforts in the 12…

January 6, 2015 5:22 pm