When a customer contacts a company’s customer service department, it is often because they are experiencing a problem. Order delays, technical issues and more can be the source of many customer inquiries.
more
What does it mean to be a Brand Contact Center?
So much goes into developing a branding strategy for any company. In the past, branding could be thought of as your logo design, the colors you use or the look of your
more
Difference Between an Inbound Call Center and an Outbound Call Center
Call centers are an effective and efficient way to make sure customers are able to have a memorable experience. Companies of all sizes partner with call centers for a variety of reasons.
more
Domestic Call Center Outsourcing
Businesses of all sizes and industries reap the benefits of partnering with US-based call centers. There are many added benefits in doing this, such as leveraging increased scalability and flexible technology solutions.
more
The Training Process at Global Response
When it comes to training our teams at Global Response, we take a unique approach. Global Response is much more than just a call center. We take into consideration all aspects of
more
First Call Resolution
There are many Key Performance Indicators to measure when it comes to Tech Support Call Center Outsourcing. One of the most important factors is known as First Call Resolution, or FCR. First
more
The 5 Things Inbound Call Center Agents Should Be Doing
At Global Response our teams of dedicated Brand Specialists strive to build positive engagements and customer loyalty with every interaction. From its 45 years of experience working with such a great variety
more
Adapting to Changing Circumstances: Benefits of Continuity and Stability
At Global Response, we believe that preparation is key. As new safety guidelines from the CDC are being released and many non-essential businesses are being shut down, Global Response is ready to
more
Benefits from Working with a Customer Service Call Center
Global Response believes that a dedicated customer service call center is one of the greatest allies for companies that want to develop a distinct relationship with their customers. It is all about
more
The Top 10 Effective Inbound Call Center Metrics You Should Be Tracking
1. Average Speed of Answer Tracking the average speed of answer helps the call center monitor its efficiency by understanding how long customers are waiting to obtain assistance. This KPI is directly
more
Tip 5: Reinforce Recognition & Build the Right Business Culture
Our Best Practices blog on Building the Right Business Culture comes to an end today with Tip 5: Reinforce Recognition, which follows. On Thursday, Tip 4 focused on Broadcasting Opportunities. Tip 5:
more
Chat with us!
CLICK HERE TO START CHAT