Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that it has won a TMC 2017 Elite Contact Center Outsourcing Award. TMC’s
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Global Response at IRCE 2016
Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on topics including supporting customers via their channels of choice and growing e-commerce
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SXSW Conference gives glimpses of future technology
All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with music and film festivals, from March 11 to 20 in Austin, Texas.
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The Retail, Customer Care Roundup for February, 2016
The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster fashion for the likes of Burberry and Tom Ford and changing consumer
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Prepare your team to scout for a contact center
To begin successful contact center partnerships, brands first need to find the right fit for their needs. The process of assessment and selection is critical to ensure a smart investment. By navigating
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New York hosts the Biggest Show in Retail
New York City kicked off the new year with Retail’s Big Show 2016, the National Retail Federation’s annual conference held from Jan. 17 to 20. Just like the name says, this was
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3 steps toward keeping customer service agents
The art of retaining contact center agents – and staving off the high costs of turnover – entails a mix of workplace features such as motivation, comfort and benefits. While turnover costs
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