When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
more
The Future of Call Centers
The future is always uncertain. As we’ve witnessed recently, changing circumstances can have a dramatic effect on the livelihood of a business. So, what does that mean for the future of call
more
The Best Call Center Software Tools of 2020
Here at Global Response, we are always researching the latest and best ways to speak your brand. From call center outsourcing to social media support and branded customer care, we help our
more
Why Should You Opt for Online Chat Support
If 2020 has shown us anything, it’s that current technology makes it possible for almost anyone to work from almost anywhere. Due to the nature of our fast-paced digital world, an overwhelming
more
How to Improve Your Chat Support
The goal of customer care is to always provide clients with the best possible experience. There are many ways to reach this goal and continually improve. New procedures can be implemented, current
more
How Call Centers Maximize Your Customer Retention
Developing a brand experience that will foster loyal customers is a key element in any successful business. Of course, customer service plays a big role in this. A company’s customers will speak
more
Problems Organizations Avoid By Using Outsourced Call Centers
Many companies believe it is best for a company to keep all operations in-house to ensure a cohesive and well-rounded brand experience. A large number of companies have a dedicated customer service
more
Why Large Companies Choose to Outsource Their Call Centers
Providing a positive customer service experience is a key factor in the success of any company. There are so many steps and variables to consider throughout the process, that it becomes easy
more
Why Social Media Monitoring is Essential For Online Retailers
For many online retailers, generating sales through targeted advertising is key to driving revenue. But the online customer experience should not stop once a sale is made. With the increased prevalence of
more
The Pathway to Successful Customer Call Service Outsourcing
As a company grows, so does the need for additional customer service. When faced with the task of added customer care, there are two routes a company can take. One is to
more
How to Build the Omnichannel Contact Center of Your Dreams in 2020
Customer care is a major component of any brand experience. One of the best things a company can do for their business is to set up a process that ensures a high-end
more
Analyzing the Benefits of an Omnichannel Contact Call Center
When a company experiences rapid growth, the current practices it has in place may not be enough to accommodate the additional workflow. At this point, considerations must be made in regard to
more
Growing Your Business with Outbound Call Center
When the term “call center” is mentioned, many people envision a large building filled with impersonal representatives fielding incoming calls and questions from customers. While call centers do handle inbound calls, this
more
Boost Your Sales with an Outbound Contact Center
Call centers are often thought of as companies that specifically handle customer complaints and field inquiries. While this is true, these are not the only tasks that call centers can assist companies
more
Does Your Customer Service Experience Game Plan Include Social Media?
Developing a modern, brand-centric customer service game plan is a complex process. Each step and customer contact point needs to be considered. Most companies plan for interactions via phone, email and chat,
more
Balance of Human Touch and Automation in a Call Center
When a customer contacts your business, they are counting on your representatives to deliver. It’s important that technology is leveraged to streamline and enhance the customer experience, but it is also necessary
more
Converting Customer Complaints into Sales with Call Center Software
When a customer contacts a company’s customer service department, it is often because they are experiencing a problem. Order delays, technical issues and more can be the source of many customer inquiries.
more
What does it mean to be a Brand Contact Center?
So much goes into developing a branding strategy for any company. In the past, branding could be thought of as your logo design, the colors you use or the look of your
more
Difference Between an Inbound Call Center and an Outbound Call Center
Call centers are an effective and efficient way to make sure customers are able to have a memorable experience. Companies of all sizes partner with call centers for a variety of reasons.
more
Domestic Call Center Outsourcing
Businesses of all sizes and industries reap the benefits of partnering with US-based call centers. There are many added benefits in doing this, such as leveraging increased scalability and flexible technology solutions.
more
