5 Tips for Developing Training for the Contact Center

An effective training program ensures a successful transfer of knowledge – about brand culture, products and processes. Providing Brand Specialists…

February 3, 2018 9:00 am

Tip 4: Measuring Delivery Effectiveness for Developing Training

The fourth tip in our blog covering development of training in the contact center touches on measuring its effectiveness. See…

February 1, 2018 9:06 am

Tip 1: Design Objectives for Developing Contact Center Training

An effective training program ensures a successful transfer of knowledge – about brand culture, products and processes. Providing Brand Specialists…

January 29, 2018 3:09 pm

5 tips to support your brand via social media monitoring

Social media is an integral part of communication for today’s customers. They share opinions on products, services and the enterprises…

January 27, 2018 9:21 am

Why Social Media CRM Monitoring Draws Huge Impacts to Brand Improvement

Social media support is most valuable when integrated into your CRM with other channels in the contact center. Yesterday's Tip…

January 26, 2018 10:45 am

Personalize Your Brand via Social Media Support For Monitoring

The 4th tip in our Best Practices series on social media monitoring is to personalize responses to customers for better…

January 25, 2018 11:40 am

Why Responding Quickly Using Social Media For Customer Service Succeeds

Customers communicate more frequently on social media today and view it as an instant form of communication. When monitoring social…

January 23, 2018 8:56 am

Developing call center management: Step 3, Shadowing

Global Response’s blog this week has discussed Step 1 (Selecting) and Step 2 (Observing) internal candidates you want to develop…

January 17, 2018 9:07 am

NRF 2018, The Big Show, Addressed Topics from Tech to Partnerships

NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan.…

January 15, 2018 3:59 pm

Developing call center management: Step 2, Taking note

You’ve completed the process of selecting management candidates to develop from your pool of Brand Specialists (See Step 1 in…

January 15, 2018 11:04 am

5 steps to developing call center management: Step 1, Selection

When you are looking for call center management talent, the first place to identify quality candidates is within your own…

January 14, 2018 9:12 am

Global Response, the face of e-commerce, hiring at Nov. 8 Job Fair

Little do shoppers realize that the e-commerce industry that’s gaining popularity among holiday spenders is quietly growing in places like…

November 7, 2017 4:00 pm

NRF Expects 2017 Holiday Sales to Rise

Holiday Sales Win Customers Over The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in…

October 3, 2017 12:15 pm

MindXchange West: Generating Customer Service Ideas

Research firm Frost & Sullivan once again held an Exec MindXchange West, this time Oct. 15-18 in Huntington Beach, Calif.…

September 20, 2017 9:28 am

Ka-ching! Back-To-School Retailers Prepare For Tax Free Weekend!

With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states…

August 3, 2017 5:00 pm

Global Response honored with 2017 Elite Contact Center Outsourcing Award

Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that…

August 2, 2017 1:02 pm

Orlando Conference: The Wonderful World of ICMI

The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando…

May 19, 2017 11:51 am

SOCAP Symposium took professional development to the Windy City

SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The…

April 19, 2017 10:36 am